In case you missed it, I recently presented at the 2018 MacAdmins Conference at Penn State University. My talk was, “User Initiated Technology: Why Warby Parker Built a Culture of Self-Service,“, which focused on the growth and development of a self-service culture to better serve both our employees and create a more efficient workflow for our IT team. For those of you who weren’t able to make it, or those of you interested in revisiting what I had to share, read this three part series: